sassy and sweet bowtique policies
- Custom Orders: Custom Orders are gladly welcome!! I love making custom items as they are usually very personal!! Everyone likes something different, and different is what I strive for!! If you ever see something you like, but you would like it in a different theme or color, let me know! If you see something in the “custom orders” album on Facebook that you like, I will try my hardest to re-create that item. Items will always vary, depending on what material I have at the time, but I always try very hard to get the item as close as possible. If I cannot find the same material as in the picture, I will always let you know, and usually I can replace it with something just as great! *To submit a custom order, please email me at: firstname.lastname@example.org, message me on Facebook, or click the "contact me" tab.
- Shipping: All orders are shipped via USPS. RTS (Ready to ship) AKA "Pre Made" items will be shipped 1-2 mailing days after payment has cleared. Please allow up to 2 weeks for custom tutus & tutu dresses to be shipped to allow time to gather new materials (if needed) & to custom make your order. All orders made will be supplied with a delivery confirmation number (tracking number) to allow you to track your orders.
- Refunds: Due to the nature of the products I make & sell, I do not offer refunds. When you order a product that is RTS (Ready to ship), what you see is what you get. If the product you receive isn’t the item you ordered, I will gladly let you keep the item you received & send you the correct item. However, if you are ever dissatisfied with a custom order that you placed, I will do whatever it takes to make sure it is what you want! In the event that I make a mistake in the creation of your order, I will correct the mistake, at my cost of course.